Dr. Young will provide insight into some of the challenges of connecting citizens to resources. Experience as a minister, Human Services Commission member, student, and community leader has allowed him to serve and to make a positive difference in the lives of people with humility and faith.
Lindy Ritz explains the opportunities and challenges of directing a large public sector organization using competitive practices and private sector principles.
Wilkins will speak about a new culture in the Georgia DHS. Same-day service for child support orders, Medicaid eligibility determinations within 1-12 days and an enterprise rewards and recognition program are just a few of the accomplishments that led the Georgia DHS to win the 2007 Governor’s Customer Service Agency of the Year Award. These improvements are due to a statewide effort to be the “best” in customer service in the nation, and DHS is well on its way. Come hear how DHS is providing faster, friendlier and easier services for Georgia families every single day.
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